Category Archives: Internet

The Realities of Retail Redesigns

A colleague and I just returned from Internet Retailer Web Design ’10. We were part of a large team of user experience professionals enlisted to provide advice to attendees on issues of concern about their online presence. During the two

The Realities of Retail Redesigns

A colleague and I just returned from Internet Retailer Web Design ’10. We were part of a large team of user experience professionals enlisted to provide advice to attendees on issues of concern about their online presence. During the two

Is your content ready for the next big thing?

Over the last twelve months, I’ve been working more and more with B2B organizations with strong e-commerce presences to talk about their future e-business strategy.  Naturally, much of this time is spent sharing insights about what their B2C cousins are

Is your content ready for the next big thing?

Over the last twelve months, I’ve been working more and more with B2B organizations with strong e-commerce presences to talk about their future e-business strategy.  Naturally, much of this time is spent sharing insights about what their B2C cousins are

Did you have 100% uptime for Black Friday and Cyber Monday this year?

If so, great! Stop reading. If not, why not? We got more traffic than we expected. The traffic pattern was different from our load test. We had a hardware failure, the only single piece that could take out the site

Did you have 100% uptime for Black Friday and Cyber Monday this year?

If so, great! Stop reading. If not, why not? We got more traffic than we expected. The traffic pattern was different from our load test. We had a hardware failure, the only single piece that could take out the site

Personally Identifiable Information and Cross-Channel Strategies

I recently had the happy occasion of buying a co-worker a gift for her upcoming wedding. I visited one of the sites she had registered on, looked up  her registry with ease, bought what I wanted, and then proceeded to go into

Personally Identifiable Information and Cross-Channel Strategies

I recently had the happy occasion of buying a co-worker a gift for her upcoming wedding. I visited one of the sites she had registered on, looked up  her registry with ease, bought what I wanted, and then proceeded to go into

Why B2B marketers chase Amazon.com

Product marketers for B2B web sites increasingly reference Amazon.com as the site they follow. Why is that? One answer lies in the richness of the product detail page. Though is that a good model for everyone?

Why B2B marketers chase Amazon.com

Product marketers for B2B web sites increasingly reference Amazon.com as the site they follow. Why is that? One answer lies in the richness of the product detail page. Though is that a good model for everyone?

eCommerce, as a “Green” Initiative?

I recently finished a book entitled “Why Your World is About to Get a Whole Lot Smaller”, written by Jeff Rubin a former chief economist for CIBC World Markets.  The premise is that the diminishing availability of oil will radically

eCommerce, as a “Green” Initiative?

I recently finished a book entitled “Why Your World is About to Get a Whole Lot Smaller”, written by Jeff Rubin a former chief economist for CIBC World Markets.  The premise is that the diminishing availability of oil will radically

When the Public and Private Sectors Intersect

Imagine logging on to your online bank and finding that the only feature they offer is the ability download a copy of your monthly statement. Or try shopping online with your favorite retailer only to find that they do not have images

When the Public and Private Sectors Intersect

Imagine logging on to your online bank and finding that the only feature they offer is the ability download a copy of your monthly statement. Or try shopping online with your favorite retailer only to find that they do not have images

Back-orders and Rule 435 Compliance: Breaking the law! Breaking the Law! Breaking the Law!

Perhaps the thorniest and most overlooked areas of eCommerce are compliance with the varied regulatory burdens imposed by any number of governmental entities. One specific compliance issue, adherence to FTC (Federal Trade Commission) Rule 435 on back-orders can send even

Back-orders and Rule 435 Compliance: Breaking the law! Breaking the Law! Breaking the Law!

Perhaps the thorniest and most overlooked areas of eCommerce are compliance with the varied regulatory burdens imposed by any number of governmental entities. One specific compliance issue, adherence to FTC (Federal Trade Commission) Rule 435 on back-orders can send even